Include FAQs ORDERS

Can I track my order?

When your order ships you should receive an email with tracking information. If you haven’t received it please check your “spam” folder.

Can I cancel my order?

You can cancel an order up to the time it is marked as fulfilled.

My order did not arrive, what should I do?

Delivery dates are not guaranteed. We guarantee that we will mail your item to the address you provide to us within 1-2 business days. We ship via variety of couriers, which means your item should arrive 1-5 days after we put it in the mail, depending on the destination. You will receive an automated email with your tracking information when we create the mailing label, so you can track your item's progress to its final destination. Once the package is in transit, we are no longer in control of it. Occasionally couriers experience delays, especially around major holidays. We are not responsible for these delays.

When will I receive my order?

If you’re in Ontario or Quebec it generally takes about 2 days, rest of Canada and USA 3-6 days.

What do I do if I received a defective order?

When your item arrived broken or was sent by mistake contact us and we will happily exchange it.

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